[HOGATE’S SECURITY PLAN, undated. Received from Kristina Noell, manager, 2/19/10. CFarlee, Chair, ABC Committee, ANC6D]

SECURITY CONTINGENCY PLAN

In order to prevent/be prepared for any incidents that may occur. Castle Noell Group, Inc. presents the following Security Contingency Plan.

Security Plan Goals: This contingency plan provides an opportunity to review the key components of Hogates special event security planning. In addition, it will show the importance of a coordinated and collaborative approach to event planning at Hogates and examines the role of the lead security agencies and the individual assigned as the event security director for the venue. This plan also suggests strategies for including community partners and the assets necessary to meet the security demands of a special event.

The goal of Hogates is to provide a hospitable gathering place where patrons can have a good time, often by listening to entertainment and/or dancing, while purchasing and consuming the establishment's primary product — food and beverages.

Hogates has decides which customers it will attract based on the venues location, the atmosphere and event format it will provide, plus its advertising in order to achieve the desirable tone that we are looking for. That "tone" will determine what type problems are likely to arise, and what type and level of security should be provided. Management can, at any time, change that "tone" by changing the music, adding or changing the amount of (any) door cover charge, increasing the dress code, changing décor and lighting, increasing visible "security," or taking other measures appropriate to the facility.

Hogates will assess each event on an individual basis. The plan may be added to in order to incorporate items that may need to be addressed regarding the risks to the establishment, including the crime history in the immediate neighborhood and any nearby bars or clubs. The potential problems and risks have been identified and counter-measures have been developed and Customer Service Agents (CSA) will then be trained and evaluated in their implementation. This security plan will be reviewed periodically to determine whether any changes in the surrounding area have occurred, and whether changes are needed.

Pre-event planning must be initiated as quickly as possible, based on the nature of the event. It should generally begin 1 month in advance however, due to the nature of the hospitality industry, some events, such as a corporate event that lost their event space at the last minute due to unforeseen circumstances, do not allow much time for planning. Regardless of the time available, during the initial phase certain foundations must be established to facilitate a well-organized and coordinated planning effort.

The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.

Mark Twain

Mission: Make the event successful – enjoyable for participants and the community, but

also safe and secure.

Special events and Promotional events are characterized by a need for collaboration among public safety partners and community stakeholders.

Hogates will develop and maintain Partnerships with the following:

• Law enforcement/public safety agencies

• ANC

• Other city/county departments and agencies

• Private security

• Business community

• Neighboring communities.

We believe that these partnerships will provide us with knowledgeable security specialists, technical specialists and resources, support facilities and systems, and a continued clear line of communication regarding concerns and expectations of the residential and business community. Below, we address the key functional areas:

Number/Utilization of Security Personnel

For live music events, one in-house security person for each 50-75 patrons shall be on duty.

All security personnel shall be attired in a manner to readily identify them as such. From

the time a live music event ends and for 30 minutes thereafter, one-half of all security

personnel shall be stationed outside the premises to assist and encourage patrons to leave

safely. For large national acts, at least on two uniformed law enforcement officers with full police power shall be employed until 30 minutes following the end of the performance. The officers shall be assigned outside as patrons depart. For live events, pre-sale and day-of-sale ticket sales shall not exceed capacity. Security staff shall regularly patrol both the women’s and men’s bathroom facilities. Hand-held counters shall be used by staff at the entrance at all times when open.

Control & Clearance of Parking Lot

Video cameras will be mounted to cover the entrance, exits and entire premises. Tapes

will be made available upon request to the Metropolitan Police Department. Security staff

shall regularly patrol the immediate exterior of the building at least once every half-hour,

doing so on a random basis.

Hogates shall conspicuously post in its parking lot area the following signage: No

Trespassing/Loitering. It’s unlawful for any person to enter or remain on such premises. Metropolitan police officers (MPD) are authorized to arrest any person violating this notice without any additional warning or notice to you. If you are not a patron or not here on official business with the owner or the owner’s agent, or if you are a patron, but you are loitering in the parking area, leave the parking area immediately.

Unruly Patrons

Hogates will familiarize all security staff on how to deal with unruly patrons. When a patron acts in a manner that is violent, abusive, indecent, profane, boisterous, or otherwise disorderly, Hogates will immediately ask the patrons to leave, escort patrons out to a police officer or contact the police and request that the police invoke the proper provisions of DC ordinances.

Patrons who are Intoxicated

Hogates, its agents, and employees, may not sell, dispense, or give away alcohol to any

person who is under the influence of alcoholic beverages, nor shall such a person be permitted on the premises. When a customer has been “cut off,” the server will notify the management and other employees. Management will support the server’s decision to terminate service to any customer. If a customer is too impaired to drive safely, Hogate’s will try to persuade the customer not to drive, and arrange for a safe ride. If the customer refuses, management will notify the MPD with a description of the person and the license plate number of the vehicle, if possible.

Patrons Presenting False IDs

All identification cards used to prove age must be valid (i.e., may not be expired), and

must be government-issued. If the identification card is expired or appears at all

questionable to the employee, the employee shall request a second form of identification.

The employee shall make sure that the individual purchasing the liquor resembles the

identification card. All employees are encouraged to ask purchasers questions relating to

their identification in order to verify the information. If the employee checking an ID has

a strong suspicion that an ID is false, altered, or belongs to someone other than the person

presenting the ID, he/she shall confiscate the ID and turn it over to management, to be

presented to the police.

Control/Supervision of Patrons under 21

Hogate’s will request proof of age from any customer who appears to be 30 years of age

or younger, and will refuse service to any customer who cannot produce adequate ID.

Circumstances under which the Police will be called

The police will be called, in a timely manner, any time management or staff has

information to believe a crime has been or is about to be committed and/or whenever a

threat of or act of violence occurs on the premises or off premises in areas that would be

considered in view or earshot of the establishment.

Handling of Physical Disturbances, including Fights

Security or management will ask anyone who is fighting to leave. If necessary, security

or management will call the local law enforcement agency for assistance. Hogate’s will

permanently refuse admittance to any chronic problem customer.

The Doorperson

The first line of defense for Hogates is a doorperson. Stationed at the entry door(s), the doorperson (who often is a CSA) checks IDs to ensure that people seeking entrance are of legal age. They also attempt to deny entry to persons who are obviously intoxicated, or who are known to have previously caused problems and been barred by management. Tact, good communication skills, and a sense of humor and fairness are important traits to look for in hiring such persons.

Where security screening is used, will take place immediately behind (inside) the doormen. A "frisk" is insufficient, as patrons are seldom, if ever, physically patted below the waist (where many weapons are concealed). A metal detector (hand-held or walk-through depending on volume of patrons) will be used if necessary, along with training in its calibration and proper use. Female CSAs will be a part of the team to check purses and frisk females who set off the metal detector.

Note that these two functions, doormen and weapons screening, are separate from any personnel used to collect money or perform other functions at the door.

Bartenders and Servers

The second line of defense for any establishment is its bartenders and servers. Each should be trained to identify patrons who are visibly becoming intoxicated, or becoming loud, obnoxious, or "looking for trouble." They will also be trained in basic non-confrontational methods to cut such people off from further drinking. Condoning the presence of visibly intoxicated persons, or turning them loose to drive on the streets is a recipe for disaster. Training for these personnel will also include low-key behavior modification techniques that can often defuse a problem before it escalates. Attached is the Training for Intervention Procedures (TiPS) information.

Security Personnel

The next and final line of defense for Hogates are the inside Customer Service Agents (CSAs). The true job of inside CSAs is to monitor the crowd to ensure that no one becomes unruly. Deterrence and prevention first! Patrons should be able to have a good time, but within established limits set by the venue. To do this, CSA employees should be carefully screened for clear backgrounds along with maturity and good judgment, and will have specific written guidelines on exactly what action(s) management wants them to take or not take. They will then be trained in those duties, and their individual training documented. Their duties should be limited to "monitoring" type duties so that they do not become distracted, or find themselves elsewhere emptying ashtrays or performing other non-monitoring duties when a problem arises. One rule of thumb is one CSA for each anticipated fifty to seventy-five (50-75) patrons.

Management sets the tone and atmosphere of any establishment. Within that environment, CSAs accomplish their jobs by first being highly visible to all present. They will wear a uniform that bears the words "Staff" on the front and back in large white or black letters. The highly visible presence of these CSAs as they circulate throughout the venue reminds patrons that their conduct is being scrutinized. Security personnel will be in radio communication with each other, using radios with an earphone extension.

If establishment rules are being violated, CSAs or other employee will immediately discreetly explain the rule to the violator(s), then promptly enforce the rule. If possible, separate the violators from their friends so they won't become embarrassed. Usually this "warning" is all that is needed to effect compliance. Other CSA personnel, servers and management can be alerted to keep an eye on that particular person or party. Where an initial warning doesn't do the job, a second, less-friendly but still courteous warning should be issued, and if not previously involved, management will be notified and given a "heads-up" as to the developing situation.

Removing Patrons

Sometimes visible presence, rule enforcement and warnings aren't enough and, for the safety of staff and customers alike, an unruly patron must be ejected. Whenever possible, two or more CSAs will be present (the rule of thumb is to have, wherever possible, at least one more CSA present than the number of patrons being asked to leave).

Escorting a patron out of the venue will first involve explaining why the person is being asked to leave, then verbally requesting that they comply. If the customer has previously been warned, they already know why they are being asked to leave, and, if treated courteously, many will leave without problem.

While Hogates cannot take responsibility for the behavior of all of its patrons, we do not condone illicit or unlawful behavior and we do take responsibility to provide a safe and enjoyable atmosphere within the venue and to be a proactive and contributing member of the neighborhood. In this quest we will work closely with our community partners including the Metropolitan and Treasury Police and the local ANCs to find a balance between the positive economic benefit the venue brings to the community and the issues that can arise from this environment. In an effort to work with these groups we have no issue on entering into cooperative agreements.