Ziegfeld's & Secrets Security Procedures

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1)       Entry Procedures to the Club:

A.  There is a ID and Baggage checker at the door from
opening till closing of business.

B.   There is a Security hand stamper located inside the entry
door from opening till closing placed outside the cashier's booth.

C.  There is a Security person seated at the exit door from
opening till closing to ensure no beverages are taken outside the
building.

D.  There is a coat check inside the entrance of the building.

E.   When a person is inside the premises any Security
personnel is authorized to check someone's bags if so warranted.

F.   (C) "Procedures for Crowd control & preventing
overcrowding"

The cashier has a ticket count of Patrons who enter the premises. If ever that number reaches the Legal Capacity new Patrons are held at the door till such a time others leave.

G.   The exit door Security has a counter of exits for the evening
and is informed by the Cashier if we have reached a Legal Capacity
and then notifies the Cashier when it's OK to allow new entries.

2)                 There is a Security log on the premises and all Employees are
aware of the procedure for Security to make entries if warranted.
Only our hired Security handle matters that require violent incidents
and other emergencies that would require further assistance from the
Metropolitan Police Department.

3)                 The Owner and Management have a very confident relationship
with the MPD and have many discussions with them about operations
both inside and out of the building. There are usually two officers that
stop by nightly during our operating nights. There is a list of
emergency phone number located in the front booth if needed,
(referee to items 10 & 11)


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4)      Security Personnel and Handling:

A.  There are 2 Security people on each floor of the building on
Wednesday, Thursday & Sunday and 3 on each floor on Friday's &
Saturday's. As well as the above stated at the doors and inside the
entrance door.

B.   All Security both Doors and Interior Security have walkie-
talkies with headsets that are set to our own airwave.

C Conflict Resolution Training

If conflicts occur our Staff is informed not to take matters into their hands, but to get Security. As Security is placed throughout the club on both floors as well as outside they are always accessible to employees and Staff. We have a retired Federal Police Officer trained and Certified Instructor in Defensive Tactics & Security come in once a month to reinforce and notify of any helpful changes in Security and Resolution Training that would be relevant to our business.

5)       The DVD security system runs 24 hours a day and can be
viewed at any time for any of the 24 cameras in operation. With our
security camera system finished we replace the DVD monthly and
have copies on site. This beginning January 2010 as the system is
completed with the 6 new cameras installed to bringing the total
cameras to 24 inside and out.

6)        All Security personnel are interviewed and instructed by
Owner & Management how any incident should be handled. Our
Management is TIP's certified and been trained in Security
Procedures.


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7)                 If there is an assault or criminal violation with-in or outside with­
in sight of the premises all Staff is instructed to get Security. This is
usually done by walkie-talkies if not in physical sight of Security
personnel.

8)                 Management of Severs.

A.    Our establishment is 21 and over. No one is allowed in
without proper ID that is checked before anyone is allowed through
the door. All bar areas are staffed with at least one person who is
HP's certified and considered the Head Bartender at that bar. All
bartenders are instructed not to serve anyone who appears to be
intoxicated. We offer other beverages such as coffee, water, sodas,
etc... As well we have a cool-down area. In addition we have a Car
service if needed for anyone who needs it. The Car service has a
dedicated area outside our building.

B.   There are regular Server meetings regarding issues that
might arise or for the sole purpose to re-in force procedures regarding
the serving of alcoholic beverages to patrons. All of our servers are
aware it is not tolerated by management to allow our patrons to
consume several shots of liquor with-in a unreasonable amount of
time as well as alcoholic beverages in general. As it is impossible to
control other patrons purchasing drinks for someone, again, if we see
a Patron over over-intoxicated we request they call it a night and
either notify the people their with or have them leave the club and
offer them our car service if they're driving.

C.   Effective with-in the month of January 2010 we will offer a
on-site breathalyzer for any Patron who wishes to use it. This will be
located at our front door where are cool-down area is located.

D.   In the event of someone getting sick in their stomach those
issues are handled on a individual basis for that incident.


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9)           If a Patron is unruly or out of order they are asked to leave.
We try to see if they are with someone and have them help get them
out of the building. If they are alone we have Security escort them
from the premises and help get them a cab. If a person disobeys the
rules that are posted at the front door they are immediately ask to
leave. If it is a one-time incident they are warned it will not be
allowed again and they will be banned from entering the building.
There is a camera at the door in which we take a picture if such a
incident occurs.

10)            If the emergency is that of physical/medical we ask the Patron if
they want to go to the Hospital. If they've denied such assistance we
do what is necessary to make sure they are OK. We have first-aid
kits at all bars on the premises.

If the emergency is that of Security and our Security staff can't handle it we immediately call 911.

11)     There is a list of all emergency phone numbers at the front
door. If needed the front door personnel are contacted via walkie-
talkies and informed who is needed to be called.

 

 

Received 5/5/10 from Allan Carroll.  CFarlee, Chair, ABC Committee, ANC6D


denotes EXIT TO OUTSIDE


denotes TO UPPER LEVEL